STARTING THE REFUND
If the product you receive is different from what you expected and you do not approve the product, you can initiate the return process. You can Send the product to the supplier's address within 3 days at the latest without paying return shipping fee. When the supplier informs us that the returned product has been received without any problems, your money will be returned to your bank account on the first business day.
»I want to start a refund
CARGO FEE IN RETURN PROCEDURES
Within the scope of the right of withdrawal, the return shipping fee for product returns belongs to the suppliers. If the buyer gives up the sale without receiving the product after sending the product to her address, the shipping fee will be borne by the buyer.
REFUND CONDITIONS / RIGHT OF WITHDRAWAL
Conditions of the right of withdrawal
Using the right of withdrawal within 7 days from the date of delivery, in accordance with the Law No. 4077 on the Protection of the Consumer and the Regulation on Distance Sales Contracts, they have the right to return the products without giving reasons and "paying shipping fee". The use of the right of withdrawal is not a special case for onlineperdecim, every institution must apply the regulation. There is no right to refund only for customized productions and special size orders. With this type of order, you can only return it if the supplier sends you a different product that you oder.
Your return rights
In case the product is sent different from the one you selected you have the right to return.
When a product is sent in a size different from your given you have the right to return.
If there is more than one tone colors difference in the product which choose on our site you have the right to return.
Breakages, crushes and deformations during the cargo process are also replaced with a new product.
The products sold on the site www.onlineperdecim.com are new products, if you receive a used or second-hand product, you have the right to return.
Orders made with special measurements are not refundable because the product is custom made.
If you are mistaken in colors due to malfunctions in your phone, tablet, computer devices, if there is more than 1-2 tons of color difference in general devices. The responsibility in this case belongs to you.
Refunds will not be made due to the measure error caused by you.