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Frequently Asked Questions

With the delivery number we have defined for your order, you can track your cargo on the cargo tracking page of the relevant cargo company. In addition, you can follow the information messages related to the status of your cargo from both and the cargo company to your mobile phone number you have defined on our website.

Before returning your purchased product, make sure it meets the return and exchange conditions. If you have the right to return the product, you can return the products you purchased from free of charge within 14 days. If you have decided to return the product, you can send the product to us free of charge after you fill in the Return Form on our website.

Our cargoes are insured as standard by the relevant cargo company. Please check the product package while your products are delivered to you by the cargo personnel. Open and check the damaged or defaced packaging with the cargo personnel before receiving them. If you find a damaged product. Request the cargo personnel to keep a record.

If the delivery time of your ordered product takes longer than the estimated time after it has been shipped by, you can contact the shipping company. You can contact us and request support for the problems you experience with the cargo company.

We have an agreement with Turkey on all shipping company providing services in general. We can send your order with the courier company you request. You can specify it in the order notes at the order stage.